We’re Here to Help
At Milan Flow, we believe that every detail matters – from the way your faucet is crafted to the way we answer your questions.
Whether you’re looking for product advice, need help with an order, or simply want to share your feedback – we’d love to hear from you.
Fill out the form below and our team will get back to you within 1–2 business days.
Prefer to email us directly? Reach us at info@milanflow.com.
Because great design is all about the details – and so is great service.
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Frequently Asked Questions
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All Milan Flow faucets and accessories are crafted from premium SUS 304 stainless steel, 100% lead-free, ensuring durability, safety, and long-lasting beauty. This high-grade material resists corrosion and maintains its finish over time, making it ideal for both kitchens and bathrooms.
To keep your faucet looking like new, clean it regularly with a soft cloth and mild soap. Avoid abrasive sponges or harsh chemicals, as they can damage the finish. For stubborn water spots, gently wipe with a vinegar–water solution, then rinse and dry.
Yes. All our faucets include a 5-year manufacturer’s warranty covering defects in materials or workmanship.
Absolutely. We use lead-free SUS 304 stainless steel and certified components to ensure every Milan Flow faucet meets international safety standards for drinking water.
Most of our faucets include a universal installation kit and instructions for easy DIY setup. However, for the best results, we recommend professional installation, especially for wall-mounted or thermostatic shower systems.
We ship worldwide via UPS, FedEx, and USPS. Orders are typically processed within 2 business days (excluding weekends and holidays). Shipping costs and delivery times vary by location and can be viewed at checkout. Once shipped, you’ll receive tracking information by email.
We offer a 30-day return policy. Items must be unused, in their original packaging, and include proof of purchase. To start a return, contact info@milanflow.com. If approved, we’ll send you a return label and instructions. Returns should be sent to:
7350 N FM 1417 ste 105 + 107, #109, Denison, TX 75020, United States.